Change4charities Privacy Policy understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our legal obligations.

This Policy applies to our use of any data collected by us in relation to your use of our website. Please read this Policy carefully and ensure you understand it. Your acceptance of this Policy is deemed to occur upon your first use of the Site. If you do not accept and agree with this Policy, you must stop using the Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of the Site; and

“Site” means this website,

2. Information about us

2.1 The Site is owned and operated by Willdiffer Ltd, a limited company registered in England and Wales under company number 10309571 and whose registered address is 62 Back Street, South Creake, Fakenham, Norfolk, NR21 9PG.

2.2 We are registered with the Information Commissioner as a data processor with registration number ZA219034.

3. Scope – what does this Policy cover?

This Policy applies only to your use of the Site. It does not extend to any websites that are linked to from the Site. We have no control over how your data is collected, stored or used by other websites, so we advise you to check the privacy policies of those websites before providing any data to them.


4. What data do we collect?

Some data will be collected automatically by the Site; other data will only be collected if you voluntarily submit it (for example, when signing up for an Account). Depending upon your use of the Site, we may collect some or all of the following data:

4.1 your name;

4.2 your date of birth;

4.3 your gender;

4.4 contact information such as your address, email address and telephone number;

4.5 demographic information such as preferences and interests;

4.6 IP address (automatically collected);

4.7 web browser type and version (automatically collected);

4.8 operating system (automatically collected);

4.9 a list of URLs starting with a referring website, your activity on the Site, and the website you exit to (automatically collected);

4.10 details of the charities you support; and

4.11 details of which utility offer you select when you switch your account.

5. How do we use your data?

5.1 All data is stored securely in accordance with the principles of the Data Protection Act 1998.

5.2 We use your data to provide the best possible services to you. This includes:

5.2.1 providing and managing your Account;

5.2.2 providing and managing your access to the Site;

5.2.3 personalising and tailoring your experience on the Site;

5.2.4 supplying our services to you;

5.2.5 personalising and tailoring our services for you;

5.2.6 responding to communications from you;

5.2.7 supplying you with email newsletters you have subscribed to;

5.2.8 market research;

5.2.9 analysing your use of the Site and gathering feedback to enable us to continually improve the Site and your user experience;

5.2.10 sending you operational messages in relation to your usage of our services; and

5.2.10 using your first name only (along with the charity or charities you support) in our marketing material.

5.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, text message, telephone and/or mail with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and we’ll take reasonable steps to ensure that we fully protect your rights and comply with our legal obligations.

6. How and where do we store your data?

6.1 We only keep your data for as long as we need to in order to use it as described above in section 5 and/or for as long as we have your permission to keep it.

6.2 Your data may be stored or transferred outside of the European Economic Area (the “EEA”). (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein.) You are deemed to accept and agree to this by using our Site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage, and the use of the EU-approved Model Contractual Arrangements.

6.3 Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through the Site.

6.4 Notwithstanding the security measures we take, it is important to remember that the transmission of data via the internet may not be completely secure. We advise you to take suitable precautions when transmitting data to us via the internet.

7. Do we share your data?

7.1 We may share your data with other companies in our group and with the charities you support via the Site.

7.2 We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take reasonable steps to ensure that your data will be handled safely, securely and in accordance with your rights, our legal obligations, and the third party’s legal obligations.

7.3 We may compile statistics about the use of the Site, including data on traffic, usage patterns, user numbers and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.4 In certain circumstances we may be legally required to share certain data we hold, which may include your personal information (for example, where we are involved in legal proceedings, or where we are complying with the requirements of legislation, a court order, or a governmental authority). We do not require any further consent from you in order to share your data in such circumstances and we will comply as required with any legally binding request that is made of us.

8. How can you control your data?

When you submit information via the Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for marketing purposes—including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.

9. Your right to withhold information

You may access certain areas of the Site without providing any data at all. However, to use all features and functions available on the Site you will be required to submit or allow for the collection of certain data.

10. How can you access your data?

You have the right to ask for a copy of any of your personal data held by us on payment of a £10 fee. Please contact us for more details using the contact details set out in section 12 below.

11. Cookies

Our Cookies Policy is available at

12. Contacting us

If you have any questions about the Site or this Policy, please contact us by email at, by telephone on 01328 832911 or by post to Willdiffer Ltd, 62 Back Street, South Creake, Norfolk, NR21 9PG

13. Changes to this Policy

We may change this Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on the Site and you will be deemed to have accepted the terms of the new Privacy Policy on your first use of the Site following the alterations. We recommend that you check this page regularly to keep up-to-date.